Description

ITIL 4 is the latest evolution of the leading bestpractice framework for ITSM IT service management It has been significantly updated from ITIL v3 and addresses new ITSM challenges includes new technologies and incorporates new ways of working
ITILFoundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts
Whether you are taking an ITIL 4 Foundation training course or are a selfstudy candidate new to the framework or looking to upgrade your ITIL 2011 certification this guide is the essential companion It