Description

ITIL 4 Drive Stakeholder Value DSV
If youve achieved your ITIL 4 Foundation certificate youre probably planning the next stage in your ITIL journey and deciding which qualification to work towards ITIL 4 DSV provides essential knowledge and capabilities for service management professionals focusing on the engagements between a service provider and its customers users suppliers and partners and how demand is converted into value via ITenabled services
DSV is one of the ITIL 4 advanced level modules that leads to the MP Managing Professional certification The module is aimed at managers and aspiring managers at all levels providing them with the practical skills to build effective relationships across the SVS
An excellent supplement to any ITIL 4 DSV training course
The majority of this book is based on the official AXELOSITIL 4 Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus It provides students with the information they need to pass the DSV exam and help them become a successful practitioner
This book is suitable for ITIL v3 Experts ITIL 4 MP students ITSM IT service management practitioners who are adopting ITIL 4 approved training organisations IT service managers IT managers and those in IT support roles
The guide focuses on