Description

ITIL4 Create Deliver and Support
If youve achieved your ITIL4 Foundation certificate youre probably planning the next stage in your ITIL journey and which qualification to work towards ITIL 4 Create Deliver and Support CDS provides essential knowledge and capabilities for service management professionals focusing on a value stream based approach to ITenabled products and services a musthave skillset practitioners should seek beyond Foundation level
The majority of this book is based on the official AXELOSITIL4 Create Deliver and Supportpublication and the associated Create Deliver and Support Managing Professional syllabus It provides students with the information they need to pass the Create Deliver and Support exam and help them become a successful practitioner
Suitable for existing ITIL v3 experts ITIL 4 Managing Professional MP students ITSM IT service management practitioners who are adopting ITIL 4 approved training organisations IT service managers IT managers and those in IT support roles
The guide focuses on